Privacy Policy

Your privacy and data security are important to us

Last Updated: September 29, 2025

Our Commitment to Your Privacy

Rohnert Park Transmission & Auto Repair ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

•Schedule service appointments or request estimates
•Contact us via phone, email, or contact forms
•Subscribe to our newsletter or promotional communications
•Leave reviews or testimonials
•Use our services (vehicle information, service history, payment details)

This information may include: name, email address, phone number, mailing address, vehicle information (make, model, year, VIN), service history, payment information, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

•IP address and device identifiers
•Browser type and operating system
•Pages visited and links clicked
•Time and date of visits
•Referring website or source

This information is collected through cookies, web beacons, and similar tracking technologies to improve website functionality and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Schedule and manage appointments
• Process service requests and payments
• Maintain vehicle service records
• Communicate service updates
• Send service reminders

Communication

• Respond to inquiries and requests
• Send promotional offers (with consent)
• Provide customer support
• Send important notices
• Request feedback and reviews

Business Operations

• Improve our services and website
• Analyze usage trends and preferences
• Conduct market research
• Maintain business records
• Comply with legal obligations

Security & Fraud Prevention

• Protect against fraud and abuse
• Ensure data security
• Monitor for suspicious activity
• Maintain system integrity
• Resolve disputes

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, appointment scheduling software, email marketing platforms). These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Compliance

We may disclose information when required by law, legal process, litigation, or government requests, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to legal claims.

Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information with other third parties when you provide explicit consent to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encrypted data transmission (SSL/TLS)

Secure data storage systems

Restricted access to personal information

Regular security assessments

Employee confidentiality agreements

Secure payment processing

Important: While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Your Privacy Rights

You have certain rights regarding your personal information:

Access and Correction

You may request access to the personal information we hold about you and request corrections to any inaccurate information.

Deletion

You may request deletion of your personal information, subject to certain legal exceptions (e.g., information needed to complete transactions or comply with legal obligations).

Opt-Out of Marketing

You may opt out of receiving promotional emails by clicking the unsubscribe link in any marketing email or contacting us directly. You may still receive transactional or service-related communications.

Data Portability

You may request a copy of your personal information in a structured, commonly used, machine-readable format.

Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

To exercise any of these rights, please contact us:

(707) 584-7727

Third-Party Links and Services

Our website may contain links to third-party websites, services, or plugins (such as scheduling platforms or social media). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

Third-party services we may use include: Calendly (appointment scheduling), Google Analytics (website analytics), and social media platforms. These services may collect information according to their own privacy policies.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

•Right to know what personal information is collected, used, shared, or sold
•Right to delete personal information (with certain exceptions)
•Right to opt out of the sale of personal information (we do not sell personal information)
•Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at (707) 584-7727. We will respond to verifiable requests within 45 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

•The length of time we have an ongoing relationship with you
•Whether you have a service history with us
•Legal obligations to retain data (tax, warranty, litigation)
•Whether retention is advisable for our legal position

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

•Posting the updated policy on our website with a new "Last Updated" date
•Sending an email notification to the email address you provided (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Rohnert Park Transmission & Auto Repair